Privacy Policy
How we collect, use and protect your personal information when you use our website or order from us.
This page explains how we collect, use and protect your personal information when you use our website or order from us.
Who We Are
Custom Caps Maker ("we", "us", "our") makes custom branded caps for businesses, teams, schools, events and brands across Canada. We are responsible for the personal information we collect through customcapsmaker.ca.
Information We Collect
We only collect what we need to answer your enquiries and complete your orders, including:
Your name, email address, phone number and shipping address
Company, team or school name where relevant
Logos, artwork and design files you send us
Order details such as styles, colours, sizes and quantities
Basic website usage data such as pages visited and device type
How We Use Your Information
We use your information to:
Reply to your questions and prepare quotes and mockups
Make, ship and support your order
Send order updates and, if you agree, occasional news and offers
Improve our website and services
Consent
We collect, use and share your personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or placing an order, you consent to this. You can withdraw consent for marketing emails at any time.
Sharing Your Information
We never sell your personal information. We only share it with trusted partners who help us run our business, such as shipping carriers, payment processors and website hosting, and only as much as they need.
Cookies
Our website uses cookies to work properly and to understand how visitors use it. You can manage cookies in your browser settings. Blocking some cookies may affect how the site works.
How Long We Keep Data
We keep order records for as long as required for tax and accounting purposes. Enquiries that don't lead to an order are deleted after 2 years. Artwork is kept so we can repeat your order, unless you ask us to delete it.
Your Rights
You have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Withdraw consent and ask us to delete your information
Make a complaint to the Office of the Privacy Commissioner of Canada
Contact Us
To use any of your rights or ask about this policy, email [email protected] or call +1 (416) 555-0199.